THE PORRIDGE POST

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© 2017 by Norwich Porridge Company Ltd

/UK SHIPPING POLICY

1 UK DELIVERIES

  • 1.1 We use My-Hermes for UK deliveries.

  • 1.2 For Standard delivery £2.95,  our aim is to prepare your order and dispatch within 1-3 working days [Monday to Friday excl. bank holidays], which means that you receive your order within  3 - 5 working days from the date it was ordered. This may not always be possible depending on the volume of orders on our system, so if your order has not been dispatched within 4 working days, please contact us directly.

  • 1.3 Orders dispatched with My-Hermes are tracked and will require a signature on delivery unless a safe place has been declared on order.

  • 1.4 We will use all reasonable endeavors to ensure these times are met, but cannot be held responsible for dispatched parcels delayed by third parties, for example due to poor weather conditions.

  • 1.5 If you do not receive your order within 5 working days from the date of dispatch, please contact our Customer Services on 07525 460777 or email us at hello@norwichporridge.com.

  • 1.6 We will replace lost or damaged orders free of charge.

  • 1.7 Large volume orders may be subject to additional shipping charges.  This will be discussed with you prior to your order being dispatched.

/ INTERNATIONAL SHIPPING

2 INTERNATIONAL DELIVERIES

  • 2.1 We currently use Royal Mail for all international deliveries: Royal Mail are a non-tracked service . We ship to all countries.

  • 2.2 We pass on to our customers only the exact courier cost to us, which is calculated based upon product weight only [we ignore the weight of the outer packaging] and the destination country. 

  • 2.3 When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you.  We have no control over these charges and cannot predict what they may be. Contact your local customs office for further information.

  • 2.4 Please be aware that there may be limitations on what can be sent to you with regards to specific items and order value. This may vary from country to country and we ask that you contact your local customs office for additional information. We cannot refund any shipping costs should your order be returned for any of these reasons.

  • 2.5 Within our fees there is a Fuel Surcharge. This surcharge may vary from month to month therefore all international postage charges will change slightly month to month.

  • 2.6 If you do not receive your order within 20 working days, please contact Customer Services on 07525 460777 or email us at hello@norwichporridge.com.

  • 2.7 We will replace lost or damaged orders free of charge.

  • 2.8 Our third party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to our mail centre and held till such a time that they are able to deliver to you. In these circumstances you may ask for the order to be refunded.

  • 2.9 Due to strict Customs Regulations in Australia we are unable to dispatch anything that contains Citrus Peel to this country.

  • 2.10 Large volume orders may be subject to additional shipping charges.  This will be discussed with you prior to your order being dispatched.